Beyond
job management.
An AI-powered operating system for UK trades that need more than quotes and invoices. Call recording, RAMS, training, compliance and FM dashboards – all tied to the same job record.
Dashboard
Trusted by contractors across the UK
Thompson Mechanical
24 vans live
Mitchell Plumbing
-8 hrs admin / week
Bright Roofing
Jobs paid 11 days faster
City Services FM
+4 jobs captured weekly
Oak & Beam Joinery
4.8/5 client CSAT
Metro HVAC
£1.2m processed
Thompson Mechanical
24 vans live
Mitchell Plumbing
-8 hrs admin / week
Bright Roofing
Jobs paid 11 days faster
City Services FM
+4 jobs captured weekly
Oak & Beam Joinery
4.8/5 client CSAT
Metro HVAC
£1.2m processed
Thompson Mechanical
24 vans live
Mitchell Plumbing
-8 hrs admin / week
Bright Roofing
Jobs paid 11 days faster
City Services FM
+4 jobs captured weekly
Oak & Beam Joinery
4.8/5 client CSAT
Metro HVAC
£1.2m processed
Thompson Mechanical
24 vans live
Mitchell Plumbing
-8 hrs admin / week
Bright Roofing
Jobs paid 11 days faster
City Services FM
+4 jobs captured weekly
Oak & Beam Joinery
4.8/5 client CSAT
Metro HVAC
£1.2m processed
Only in Gaffer
Why crews switch to Gaffer
(and stay)
Features you won't find in Tradify, Jobber or ServiceM8.
AI receptionist & call intelligence
Never miss a job again. Your AI receptionist answers calls 24/7, records them, transcribes them and creates follow-ups against the right customer and job.
RAMS and compliance built-in
Generate RAMS in a couple of clicks, track certifications and toolbox talks, and prove compliance to any inspector without digging through folders.
FM-ready from day one
Multi-site clients, SLAs, purchase orders and subcontractor portals out of the box. Go from 5 vans to 50 without changing platform.
Shopify-grade checkout
Your customers pay like they're shopping online. Apple Pay, Google Pay, Pay by Bank. Smart upsells at checkout. Lower fees. Faster cash.
Four pillars.
One platform.
Everything tied to the same record. No more "let me check the other system".
Jobs
From embeddable lead forms to invoice. Scheduling, photos, notes – all in one record.
Contractors cut revisit trips by 27%
Calls
Every call recorded, transcribed, summarised. AI extracts action items.
12+ extra jobs answered per week
Training
Videos, quizzes, toolbox talks, certifications. All tracked per worker.
92% workforce compliance average
Payments
Bank, card, Apple Pay, Google Pay. Lower fees. Instant settlement.
Invoices paid 10 days faster on average
3-minute walkthrough
See exactly how Gaffer replaces spreadsheets + call tracking + payment portals.
Watch the product in action or book a live session with an implementation specialist.
Highlights
- Intake to invoice tracked in one record
- AI receptionist captures every missed call
- Automated training & compliance reporting
- Close the loop with instant card & bank payments
Why crews switch
Replace the spreadsheet + CRM + call-tracker stack.
Crew leaders tell us the hardest part is keeping engineers, schedulers, and finance aligned once you’ve got multiple vans on the road. Gaffer becomes the system of record and revenue so everyone works from the same timeline.
Legacy CRM
No field context, no SLAs, no payments. Needs five bolt-ons.
Spreadsheets + WhatsApp
Zero audit trail, data entry errors, hard to onboard new staff.
Call tracking only
Great recordings, but nothing ties back to jobs or cash collected.
With Gaffer
Single record of truth
Calls, photos, quotes, invoices, training, signatures.
AI-assisted ops
Summaries, action items, missed call capture, compliance nudges.
Cash faster
Instant payouts, auto-reconciliation, financing options.
Launch-ready onboarding
Templates, imports, and concierge support in 2 weeks.
Three people.
One system.
Built for everyone in your business – not just the office.
One Dashboard
Jobs, vans, calls, invoices, training, certifications – all stitched together in one view.
- Live job status across all workers
- Call recordings & transcripts
- Team compliance at a glance
- Revenue & cash flow
One App
Jobs, tracking, training and comms – an app workers actually want to use.
- Today's jobs with navigation
- Clock in/out with GPS
- Training videos & quizzes
- AI chat for instant answers
Shopify-Grade
Professional checkout – not clunky PDFs and "I'll send you the invoice later".
- Live job tracking with ETA
- Accept quotes with one click
- Pay by bank, card, or Apple Pay
- Branded customer portal
Software that runs
your business.
AI voice agents answer calls 24/7. Workflows automate the boring stuff.
AI Receptionist
24/7 call answering. Never miss a lead. AI books appointments, qualifies leads, routes calls.
Call Intelligence
Every call recorded, transcribed, summarised. AI extracts action items automatically.
AI Job Assistant
Ask questions, get instant answers. "What parts did we use at the Johnson job?"
End-to-End Workflows
IVR → Job → Dispatch → SMS → Payment. Fully automated, no manual steps.
Auto Payment Chasing
Automated reminder sequences. Day 1 friendly, Day 7 follow-up, Day 14 final notice.
Smart Scheduling
AI suggests optimal slots based on location, skills, and worker availability.
Built for scale.
Managing 3 vans or 30 – Gaffer handles large crews, client hierarchies, SLAs, and compliance paperwork without extra admin.
- Multi-site contractsOne contract, hundreds of properties
- Client hierarchiesParent companies, subsidiaries, contacts
- SLA trackingResponse times, completion rates, KPIs
- Compliance managementGas Safe, electrical, legionella
Loved by the trade
Built for trades running 3+ vans and scaling to 200+ engineers.
Owner, Mitchell Plumbing
"The call recording alone is worth it. Every conversation transcribed and attached to the job – no more he-said-she-said."
Admin hours saved
-8 hrs / week
Ops Manager, Thompson Mechanical
"Keeping 24 vans busy used to be chaos. Now I have one dashboard showing every job, every SLA, every compliance cert."
SLA compliance
98% hit rate
Director, Chen Electrical
"Our workers actually use this app. The training module means everyone's certified and I can prove it."
Training completion
92% within 14 days
Founder, Ross Construction
"Finally, software that doesn't look like it was built in 1995. Clean, fast, and my customers can pay by Apple Pay."
Cash flow
Invoices paid 9 days faster
Manager, City Services FM
"The AI receptionist catches calls we used to miss. That's real money – 10 extra jobs most weeks."
Revenue lift
+10 jobs captured weekly
Owner, Mitchell Plumbing
"The call recording alone is worth it. Every conversation transcribed and attached to the job – no more he-said-she-said."
Admin hours saved
-8 hrs / week
Ops Manager, Thompson Mechanical
"Keeping 24 vans busy used to be chaos. Now I have one dashboard showing every job, every SLA, every compliance cert."
SLA compliance
98% hit rate
Director, Chen Electrical
"Our workers actually use this app. The training module means everyone's certified and I can prove it."
Training completion
92% within 14 days
Founder, Ross Construction
"Finally, software that doesn't look like it was built in 1995. Clean, fast, and my customers can pay by Apple Pay."
Cash flow
Invoices paid 9 days faster
Manager, City Services FM
"The AI receptionist catches calls we used to miss. That's real money – 10 extra jobs most weeks."
Revenue lift
+10 jobs captured weekly
Owner, Mitchell Plumbing
"The call recording alone is worth it. Every conversation transcribed and attached to the job – no more he-said-she-said."
Admin hours saved
-8 hrs / week
Ops Manager, Thompson Mechanical
"Keeping 24 vans busy used to be chaos. Now I have one dashboard showing every job, every SLA, every compliance cert."
SLA compliance
98% hit rate
Director, Chen Electrical
"Our workers actually use this app. The training module means everyone's certified and I can prove it."
Training completion
92% within 14 days
Founder, Ross Construction
"Finally, software that doesn't look like it was built in 1995. Clean, fast, and my customers can pay by Apple Pay."
Cash flow
Invoices paid 9 days faster
Manager, City Services FM
"The AI receptionist catches calls we used to miss. That's real money – 10 extra jobs most weeks."
Revenue lift
+10 jobs captured weekly
Owner, Mitchell Plumbing
"The call recording alone is worth it. Every conversation transcribed and attached to the job – no more he-said-she-said."
Admin hours saved
-8 hrs / week
Ops Manager, Thompson Mechanical
"Keeping 24 vans busy used to be chaos. Now I have one dashboard showing every job, every SLA, every compliance cert."
SLA compliance
98% hit rate
Director, Chen Electrical
"Our workers actually use this app. The training module means everyone's certified and I can prove it."
Training completion
92% within 14 days
Founder, Ross Construction
"Finally, software that doesn't look like it was built in 1995. Clean, fast, and my customers can pay by Apple Pay."
Cash flow
Invoices paid 9 days faster
Manager, City Services FM
"The AI receptionist catches calls we used to miss. That's real money – 10 extra jobs most weeks."
Revenue lift
+10 jobs captured weekly